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Our Newsletter


Return & Refund

Returns procedure

Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Please include: order number, stock number, the reason for the return and whether you want a refund or a replacement.

Refund policy

If a product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount. This does not affect your statutory rights.

Products we are unable to refund or exchange - We are unable to offer a refund or exchange on personalised, made-to measure/order or perishable goods unless they are faulty.

Refunds of delivery charges

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. Where large products are returned as unwanted, we reserve the right to make a charge to cover our costs.

This returns policy does not affect your statutory rights.

Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of up to 100% of the full selling price.

In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.